Arrive 5-10 minutes prior to your booked appointment time.

This allows you time to relax, use our amenities and remove any eye make-up if you forgot to not wear eye make-up that day.

For new guests this also allows enough time to fill out new guest forms.

  • If you arrive late, unfortunately your appointment will not be extended.

  • Phones must be on silent during your appointment.

  • Try not to have caffeine prior to your appointment so you can relax.

  • Due to the nature of our work, hazardous equipment used and insurance guidelines, it is not appropriate for children or friends/family to accompany you at your appointment. If you bring a child to your appointment you will be asked to reschedule and this will result in your booking fee being forfeit.